Bank of Korea IT Service Management System Implementation

□ Project Purpose

Rebuild the outdated system into an IT Service Management System to integrate information and functions dispersed across multiple systems, and reflect IT service management processes embedded in operations into the system to advance the IT service management framework.

□ Background

- The existing system for IT service management has become outdated, and service support for the software used for incident monitoring has ended, making system reconstruction necessary.

- Based on IT risk diagnosis consulting results, additional implementation of IT risk management functions for identifying, assessing, and controlling IT risks is required.

□ Expected Benefits

- Standardize the IT asset reference framework to support stable operation of information systems through lifecycle management (ILM: Information Lifecycle Management) of information from contracts to maintenance, vulnerability diagnosis, equipment changes, and disposal.

- Provide users with a Single Point of Contact (SPOC) for IT service requests and improve IT service satisfaction through a comprehensive dashboard service that allows real-time progress tracking.

- Build a systemized process for establishing IT service strategies, designing services according to strategy, transitioning to services, operating services, and continuously deriving improvement measures, thereby enhancing IT service quality through practical information delivery.

□ Process Improvement Goals

- Establish an ITIL v3-based standard process management system optimized for the Bank of Korea.

- Standardize IT service and change request processes to establish a SPOC support system.

- Implement an information lifecycle management system for IT services and assets through process integration.

□ System Implementation Goals

- Build management functions for 26 ITIL v3 processes and 4 IT risk management areas.

- Integrate information dispersed across multiple systems and link systems to establish a comprehensive IT service management system.

- Implement an IT portal and dashboard for real-time IT service status monitoring.