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Product

A Management Workflow
Integrated Platform That
Completes Every Stage of
IT Service Operation

E-GENE™ ITSM (IT Service Management) automates all IT workflows around ITIL-based standard processes and provides AI SM (Service Management through automation capabilities and scalability with no-code technology, along with a cooperation structure with AI agents.

A Solution that Covers Every Stage of the IT Service Lifecycle

• Supports the entire IT service lifecycle, including planning, evaluation, implementation, operation, and monitoring
• Implements an operational process optimized for the organization’s environment and requirements
• Realizes Workflow 3.0 by adding AI agents’ decision-making and execution capabilities
• Fully supports ITGC audits and standard operating procedures for public institutions

* Key functions: Change Management, Architecture Definition, Risk Assessment & Management,
IT Investment Evaluation, Service Analysis & Design, Service Implementation & Testing,
Service Level Definition, Customer Relationship Management, IT Asset Management,
Service Operation & Support, Human Resource Management, Process Monitoring, and more

An All-in-One Operating System that Innovates IT Service Operation

• By integrating management, analysis, and statistical areas of the ITIL v4 lifecycle process, as well as the personalized portal and dashboard
that serve as the user’s single point of contact, into one unified framework, it provides an all-in-one IT operating system.
• Add AI workflows as modular components within the work process to manage static logic and dynamic execution in an integrated way.

User Area

Through the integrated ITSM portal, a single channel is provided to users, enhancing convenience.
• ITSM portal, Pending status, Service requests, Technical & operational support, Satisfaction surveys, etc.

Analysis & Statistics Area

Based on data measured and collected, intuitive dashboards and statistics are provided, generating meaningful insights for decision-making.
• Data measurement & collection, Data visualization, Report automation, Various statistics such as incidents changes, and service levels

Operations Area

As a core ITSM area where operation, processing, and monitoring take place, it standardizes IT operation processing procedures
• Service request management, Business planning management, Incident management, Problem management, Change & Deployment management, Configuration management, Service level management, Project management, Service operation support, etc.

Integration Area

Through built-in integration modules, various systems can be quickly integrated, enhancing completeness and convenience of work.
• SSO, Configuration management, Deployment management, cooperation tools, groupware, HR & organizational information, SAST, DAST, etc.

A Customized Solution that Fully Supports Internal and External Compliance

• Supports ITGC risk factors and standard operation procedures for public institutions
• Enhances operational visibility and service quality through automated processes, real-time dashboards, analysis & statistics, and a personalized portal
• Integrates and manages the entire scope of IT operations — including service requests — within a single platform

Single Point of Contact for IT Services

Consolidating dispersed IT request channels into a single access point

Business Plugin

Maximizing the scalability of the ITSM platform through
business plugins for IT service operations

  • Document Viewer

  • N-Factor Identification

  • Search Engine

  • SAP (CTS)

plug-ins

  • Reporting

  • Vision AI Option

  • Voice AI Option

  • Conversational AI Option

DevOps Framework

A DevOps framework that organically connects and integrates development and operations
CODE
DEPLOY
BUILD
RELEASE
OPERATE
SOULTION
MONITOR

DEV

OPS

No-Code Platform
  • UI Designer
  • DB Builder
  • Data Adapter
  • Mobile Builder
  • Dashboard Builder
Agile Sprint Tool
  • Requirement Defining
  • Build Prototype
  • Test Management
All in One Solution
  • ITSM
  • ITAM
  • PPMS
Version Management / Patch Management
  • Revision History
  • Roll-back Patch Creation & Installation
Operation Monitoring
  • Real-time Monitoring Checklist (Surveillance Test) Work Automation
Log Management
  • Approach Log
  • Interface Log
  • Access Log
  • E-GENE Web Log

Providing an effective ITGC response system

Internal Control System

(Internal Accounting Management System)

Information Technology Control Solution

(ITSM)

If you are concerned about the mandatory requirements of the External Audit Act and the Internal Control over Financial Reporting(ICFR), with E-GENE™ ITSM, secure transparency, traceability, and controllability in your IT operations.

You can quickly build an ITGC response system that controls ITGC tasks and strengthens audit readiness.

E-GENE ITSM

Complete Solution for Responsible Adaptation of Public System Standard Operation Procedure

Easy and Fast
• Internalize standard operating procedures for public institutions
• A no-code-based management workflow platform that optimizes processes quickly and conveniently
• Build intelligent, AI-based processes
With Experts
• Experience in building ITSM for more than 150/200 public, financial, and enterprise organizations
• Minimize the gap between standard operating procedures for public institutions and the actual operating environment of IT organizations
Efficiently
• Integrate and manage all required processes for standard operating procedures on a single platform
• Enhance IT operations, service management levels (SLA), and audit-response capability simultaneously