Product

Experience Speedy and Flexible IT Service Management

IT Service Lifecycle Based Approach Embraces Whole IT Governance Area and Makes It Possible to Manage IT Service Optimized Along to IT Organization Environment and Requirements

E-GENE ITSM Support Range

IT Service Lifecycle Based Approach Embraces Whole IT Governance Area
and Makes It Possible to Manage IT Service Optimized Along to IT Organization Environment and Requirements

E-GENE ITSM Concept

ITSM System Operated via E-GENE ITSM Solution is Composed of Management Area of Whole ITIL V3 Lifecycle Processes,
Analysis & Statistics Area, and Individualization Portal & Dashboard Area and is built as All-In-One System through single-framework.

User Area

ITSM Portal for Single Access to Each Areal System

Analysis/Statistics Area

Comprehensive Information for IT Decision Making
Dashboard/Statistics Information

Operation Area

Core ITSM Area for Operation and Service Request Processing
Service Desk, Event, Adjustment, Disability/Problem, Asset/Composition Management, SLM Functions

Integration Area

Provide Work Process and Statistics Information from Data Collection via Integration with Related Systems

E-GENE ITSM Solution Functions

From ITGC Risk Response to Responsible Public Standard Operation Procedure Adaptation,
Fastly Solve and Enhance Productivity with Single E-GENE ITSM Alone.

Main Screen – Process Management Function

Unify IT Requests from Various Channels and Process in a Single Space

Business Plug-In

Construct Ecosystem with Business Plug-ins for Development

  • Document Viewer

  • N-Factor Identification

  • Search Engine

  • SAP (CTS)

plug-ins

  • Reporting

  • Vision AI Option

  • Voice AI Option

  • Conversational AI Option

DEVOPS Framework

DEVOPS Framework for All Environment from Construction to Operation
CODE
DEPLOY
BUILD
RELEASE
OPERATE
SOULTION
MONITOR

DEV

OPS

No-Code Platform
  • UI Designer
  • DB Builder
  • Data Adapter
  • Mobile Builder
  • Dashboard Builder
Agile Sprint Tool
  • Requirement Defining
  • Build Prototype
  • Test Management
All in One Solution
  • ITSM
  • ITAM
  • PPMS
Version Management / Patch Management
  • Revision History
  • Roll-back Patch Creation & Installation
Operation Monitoring
  • Real-time Monitoring Checklist (Surveillance Test) Work Automation
Log Management
  • Approach Log
  • Interface Log
  • Access Log
  • E-GENE Web Log

Internal Control System

(Internal Accounting Management System)

Information Technology Control Solution

(ITSM)

ITGC Risk Element
Response Method

ITSM Solution can Support Transparent Operation Control of Responsible Internal Accounting Management System Following Revision of External Audit Law

E-GENE ITSM

Complete Solution for Responsible Adaptation of Public System Standard Operation Procedure

Easy
No-Code Workflow Process Realization
Experienced
Optimized Solution on Various
Industrial Customer Experience
Efficient
Singel System Management of
Multiple Work Process