문의하기
AI SM
AI SM (AI Service Management) realized through AI Universal Workflow
We implemented AI SM based on an AI Universal Workflow that integrates autonomous AI decision-making and execution
capabilities into human-designed processes.
AI SM, which combines AI agents with ITSM, goes beyond simple AI adoption and
provides a business operation system that can measure AI adoption rates, productivity, and derive insights.
Start innovating your service management now with AI agents that grasp situations in real time, make autonomous decisions, and take actions.
A process in which autonomous AI decision-making and execution capabilities
are integrated into human-designed workflows
After generating an AI workflow easily in natural language, it can be added to the overall process simply as a single “task.”
maintaining a standardized workflow while inserting the AI workflow as a modular component in specific steps, an intelligent
process is completed—one that autonomously finds the optimal path depending on the situation.
As AI agents partially or fully perform the user’s role, IT personnel can focus on high-value tasks, and IT operational efficiency is maximized as well.
No-code data processing automation
• Integrate external systems and configure workflows through Action Flow without coding
• Easily implement automation for workflows with complex interfaces
• Build an intelligent process by inserting AI workflows at the right stages so that the system autonomously finds the optimal path
Future-oriented IT operations management
that minimizes simple and repetitive tasks
An agent-based workflow that learns the company’s big data and safely uses system permissions
People minimize passive support based on simple and repetitive tasks and focus on work that enhances the added value of IT operations management
