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ITIL V4 Management Practices (#1) – “General Management Practices”
- AuthorAdministrator
- Date2020.06.30
ITIL V4 Management Practices (#1) – “General Management Practices”
In the previous article, we discussed the concept, framework, and key components of ITIL V4. In this article, we will explore the 34 Management Practices that make up ITIL V4.
The numerous processes and functions that comprised ITIL V3 have evolved into 34 Management Practices in ITIL V4. Let’s examine what each practice means. Defined IT service management considers concepts from DevOps, Agile, and Lean, emphasizing the need for appropriate management practices for services, projects, products, design, transition, build, testing, delivery, and support.
Management Practices can be defined as a set of organizational resources designed to perform work or achieve objectives and are categorized into three areas:
① General management practices (14)
- Practices that can be applied across the organization to ensure the success of business and services, providing a holistic perspective regardless of the type of services or products offered.
② Service management practices (17)
- Practices applicable to specific services developed, deployed, delivered, and supported within an organizational environment. These practices are considered for all services and provide comprehensive guidance for managing services and products.
③ Technical management practices (3)
- Practices adapted from technical management areas to focus on service management objectives, extending or shifting the focus from technical solutions to IT services. Like Service Management Practices, they provide a holistic perspective for managing services and products.
The 34 practices can be summarized as follows:
First, let’s review activities and examples related to General Management Practices.
1. General management practices (14)
The 14 General Management Practices apply across all services and can be implemented organization-wide. They provide a holistic perspective regardless of the type of services or products offered. Let’s look at each practice:
1) Architecture Management
2) Continual Improvement
3) Information Security Management
4) Knowledge Management
5) Measurement and Reporting
6) Organizational Change Management
7) Portfolio Management
8) Project Management
9) Relationship Management
10) Risk Management
We have now reviewed 10 of the 34 Management Practices in ITIL V4 under the General Management category. The remaining 24 practices will be covered in subsequent articles.
A deeper understanding of each practice will require further research and case studies, but for now, we aim to share a brief conceptual overview.
References: itSMF International, axelos.com, knowledgehut.com, ITSM Zone, etc.
Consulting Services Team, Solution Business Division, STEG Inc.
*Next: ITIL V4 Management Practices (#2)