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ITIL V4 Management Practices (#2) – “General/Service Management Practices”
- AuthorAdministrator
- Date2020.07.30
ITIL V4 Management Practices (#2) – “General/Service Management Practices”
In the previous article, we explored 10 practices under General Practices within ITIL V4’s 34 Management Practices. In this article, we will continue with additional practices under General and Service Management categories.
■ Overview of 34 Management Practices
This article focuses on the practices highlighted in yellow in the diagram above.
1. General management practices (14)
The 14 General Management Practices apply across all services and can be implemented organization-wide. They provide a holistic perspective regardless of the type of services or products offered.
11) Service Financial Management
12) Strategy Management
13) Supplier Management
14) Workforce and Talent Management
2. Service management practices(17)
The 17 Service Management Practices apply to specific services developed, deployed, delivered, and supported within an organizational environment. They offer comprehensive guidance for managing services and products.
15) Availability Management
16) Business Analysis
17) Capacity and Performance Management
18) Change Control
So far, we have covered 18 of ITIL V4’s 34 core Management Practices. The remaining 16 practices will be discussed in the next article. To fully understand each practice, detailed research and case studies are necessary, but for now, we aim to provide a brief conceptual overview.
References: itSMF International, axelos.com, knowledgehut.com, ITSM Zone, etc.
Consulting Services Team, Solution Business Division, STEG Inc.
*Next: ITIL V4 Management Practices (#3)