The term “subscription economy” refers to an online business model and consumption pattern where users pay a subscription fee for a certain period to access products or services. Just like subscribing to newspapers or magazines, general companies can also subscribe to ITSM services.

STEG, a leading ITSM specialist, has moved beyond providing individually tailored ITSM solutions for each client and now offers subscription-based ITSM services that allow general customers to easily apply for and use ITSM-related services.

Recently, subscription services have been increasing across various sectors. Examples of subscription-based services in Korea include collaboration tools such as Naver Works and JANDI, which support essential business functions like messaging, email, calendars, and approvals, as well as management solutions like Kyungri Nara for tax and financial operations. Globally, services such as Slack for business communication and GitHub/GitLab for private source code management are widely used. The number of subscription services and users has grown rapidly. While there was once reluctance to store internal data externally, today companies subscribe even to infrastructure services through Amazon Cloud, Google Cloud, and KT Cloud. This shift reflects a growing focus on efficiency—lower costs, faster implementation, and maximizing service functionality.

In line with this trend, STEG provides ITSM subscription services based on standardized processes, offering the following advantages:

Standardized Processes and Diverse Reports

Through extensive project experience and customer feedback, STEG delivers standardized processes. Subscribers can start using the service immediately by entering basic data without worrying about process design, which was a major concern during traditional system implementation. Data accumulated through actual process execution is provided in various reports.

Implementation Cost

Traditional on-premise services required significant investment in process design, implementation, servers, databases, and security solutions. In contrast, subscription-based services reduce this burden by charging only a fixed usage fee.

Operational Cost

On-premise services incur regular costs for personnel and infrastructure maintenance. Subscription services eliminate these additional expenses, offering system monitoring for smooth operation and flexible scalability.

Adoption of Evolving Services

On-premise systems require additional costs, time, and risk for process changes after implementation. Subscription services, however, continuously evolve with the latest technologies and processes, allowing subscribers to benefit from improvements without extra effort or cost.

Additionally, features like Guided Setup enable users to configure services easily and conveniently.

Based on these advantages, STEG’s ITSM subscription service offers significant benefits and accessibility to general enterprises.

* For inquiries about subscription services, please contact us via the STEG Inc. website.

Park Jung-Woo, Deputy General Manager, Lightning Team, R&D Division, STEG Inc.