□ Project Goal

Build an independent IT business support system for Kyongnam Bank following the privatization of Woori Financial Group and the separation of Kyongnam Bank as an affiliate.

□ Key Tasks

- Establish Kyongnam Bank’s own IT business support system

- Implement ITSM system, integrate configuration management and point solutions required for IT business support tasks

- Build project management based on project type-specific management and development methodologies

□ Expected Benefits

- Improve work efficiency through a systematic IT business support system

- Manage an integrated process that handles user requirements via service request management and IT investment management, and processes them through project management

- Provide easy access to information and an effective communication environment centered on the IT business support portal

□ Implementation Overview

Due to Woori Financial Group’s privatization and affiliate separation, Kyongnam Bank faced the need to build and operate an independent IT business support system separate from the group’s shared system.

Accordingly, Kyongnam Bank tailored the group’s IT business support processes, originally implemented to meet CMMI Level 5 requirements, to design optimized To-Be processes for Kyongnam Bank. Using STEG’s e-GENE™ solution, the bank successfully built an integrated IT business support system.

To support efficient integrated management of IT tasks, the system includes not only typical ITSM operational areas but also project management areas embedded with management and development methodologies.

□ Main Implementation Details

○ Service Request Management

- Perform service request and IT investment management as a preliminary process for creating projects based on request classification

- Unify request channels for requirements previously registered in different systems (branches, headquarters, IT operations departments) into the IT business support system for service requests, IT processing requests, and registration management, enabling request submission and status tracking

○ Project Management

- Manage overall project execution systematically through a Master Project → Sub Project → Task Processing flow

- Ensure quality control through standard deliverables based on project type-specific management and development methodologies

- Implement resource and process planning, deliverable management, and standard methods for handling risks/issues, corrective actions, and meeting minutes

○ IT Service Portal Implementation

Provide a comprehensive view of IT business services, including approval, service requests, projects, incidents, problems, and changes, as well as notices and Q&A, with content and menus tailored by user authority