STEG Inc., a leading IT service management company (CEO Lim Hyun-gil), announced on the 10th that it successfully completed the enhancement of Shinsegae I&C’s IT Service Management System for Shinsegae Group using its solution, E-GENE ITSM.

Shinsegae I&C is Shinsegae Group’s IT service specialist, driving innovative IT services that connect ICT with the retail industry and operating platform businesses such as the easy payment platform SSG Pay.

Shinsegae I&C has been using ITSM since 2012.

Initially, ITSM was utilized at a basic level to record evidence for development requests and manage SRs (Service Requests). However, environmental factors demanded process improvements and automation, while user requirements called for minimizing input and selection fields and providing an intuitive user interface for ease of use. These needs led to requirements gathering and definition.

The ITSM solution operates based on ITIL, which provides a systematic approach to delivering high-quality IT services, and was developed by STEG.

Since its inception in 1989, ITIL has undergone continuous changes and improvements, with ITIL V3 published in 2007 and a revised edition in 2011. ITIL V3 approaches service management not only from a process perspective but also through the concept of the service lifecycle. The service lifecycle in ITIL V3 structures how service management is organized. Recently, ITIL has been updated to ITIL V4, integrating agile and DevOps perspectives into the framework and focusing on how various service lifecycle components interconnect.

http://www.zdnet.co.kr/view/?no=2019101008113