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ITIL V4 Management Practices (#3) – “Service Management Practices”
- AuthorAdministrator
- Date2020.08.31
ITIL V4 Management Practices (#3) – “Service Management Practices”
In previous articles, we explored 8 practices under General Practices and Service Practices within ITIL V4’s 34 Management Practices. In this article, we will continue with the remaining Service Practices.
■ Overview of 34 Management Practices
This article focuses on the practices highlighted in yellow in the diagram above.
1. Service management practices (17)
The 17 Service Management Practices can be applied to specific services developed, deployed, delivered, and supported within an organizational environment. These practices are considered for all services and provide a comprehensive perspective for managing services and products.
The following 8 practices are included in this category:
19) Incident Management
20) IT Asset Management
21) Monitoring and Event Management
22) Problem Management
23) Release Management
24) Service Catalog Management
25) Service Configuration Management
26) Service Continuity Management
Including these 8 practices, we have now covered 26 out of ITIL V4’s 34 core Management Practices. The remaining 8 practices will be discussed in the next article. To fully understand each practice, detailed research and case studies are necessary, but for now, we aim to provide a brief conceptual overview.
References: itSMF International, axelos.com, knowledgehut.com, ITSM Zone, etc.
Consulting Services Team, Solution Business Division, STEG Inc.
*Next: ITIL V4 Management Practices (#4)