“As Information Technology Service Management (ITSM) company, we will take the lead in realizing no-code services.”

Lim Hyeon-gil, CEO of STEG, stated that due to recent electronic financial supervision regulations and changes in public IT, public institution IT systems are shifting toward services that operate as-is, separating from existing programs as much as possible. He expressed confidence that STEG will become the company that realizes no-code in the ITSM field.

[Lim Hyun-gil, CEO of STEG]

This shift began in the past, when financial institutions and large corporations imported customer relationship management (CRM) or electronic resource planning (ERP) programs, they had to recode them to suit the specific needs of the organization or company. Furthermore, regulatory changes have made it virtually impossible for government ministries and public institutions to adapt their programs to the specific needs of their respective fields. Recent outages of public institution website servers and security breaches at financial institutions were partly due to poor follow-up management. This highlights the urgent need for a truly seamless, no-code program.

CEO Lim said, “In the case of financial institutions and public institutions, they have had to spend a lot of money to build large-scale IT services, but they have also had to do new program coding to suit each characteristic, so they have had difficulties in terms of security and management.” He added, “With the recent legislation that has made records and management more important, no-code and low-code have now become major trends.”

CEO Lim also mentioned that the experience and expertise accumulated over 200 clients over 18 years in the ITSM field has become a significant asset. This is because, with the full-fledged transition to AI (AX), the importance of big data is growing, and its application in the work environment is becoming increasingly important. The company's E-GENE ITSM is a solution that systematizes and automates IT service management. It enables flexible and stable operations even in the complex work environments of public institutions and financial institutions. Its key strengths include its ease of deployment and operation through the use of a no-code platform, along with its accurate data-driven analysis capabilities.

CEO Lim said, “There are few fields that can apply artificial intelligence (AI) to work as well as ITSM,” and added, “To achieve digital innovation, you need to accurately understand the workflow, and since ITSM manages the workflow, it can increase its value by utilizing AI to achieve no-code or low-code.”

First, it eliminates human inefficiencies and reduces overhead by integrating time-consuming manual data entry and processes; second, it accelerates business decision-making by transforming powerful data collection, centralized data storage, and analytics into actionable, revenue-generating insights; and third, it creates new value by creating customized services that meet the individual needs of each customer.

He expressed confidence in his company's growth into a no-code platform company. CEO Lim stated, "As its name suggests, STEG possesses the service technology (ST) evolution (E) gene (G). That's why we named the company after it." He emphasized, "As a no-code platform, STEG will provide a platform for diverse experimentation."