NEWS

We will be a leader in Service Management Enterprise Solutions.

Key considerations for ITSM technology

1

Processes

A realistically viable
You should have a processin place.

2

Solution

To the point of deployment and production
I need a considered solution?

3

People

For ITSM to take hold
User change management?

4

Quality

As It’s Built
Stem quality is assured

Shouldn’t it be?

5

Scalability

After this project, how can we strengthen integration when adding IT governance in the future?

Key considerations for ITSM technology

Building a successful system

1. select Products

– Workflow-Based ITSM Retention
– Have a package-based service level management engine
– Has a Flash-based Dashboard engine
– Have a localized web user UI
– Korea’s only built-in CMMI perspective application management function
IT Development Task Management / Labor (TimeSheet) Management / Development Scale (FP) Management

2. flexibility

– Add or change processes and metrics with drag-and-drop edits
– Not just measuring the defined metrics from a customer service perspective,
Multiple views to measure performance, even from a departmental or organizational perspective

3. Manpower

– ITSM brings in consultant specializing in IT Governance
– Largest ITSM consulting/implementation experience in Korea

4. scalability

– Free additional licenses as users grow
– Additional licenses are provided free of charge when increasing the number of outsourced systems

5. Effectiveness

– ITSM itself within the development center through technology transfer during the construction period
ITSM license for expansion of outsourced management system with operational capability
Free

6. maintenance

– Prepare for rapid maintenance response Minimize maintenance costs