E-GI ITSM Implementation Strategy

We will be a leader in Service Management Enterprise Solutions.

Considerations for your execution strategy

P3TF Strategy

Key Areas Critical Success Factors (CSFs) Top 5 Driving Strategies


1.Internalize the process
[Strategy 1] Establish sustainable IT operations processes


2.Build a flexible system
[Strategy 2] Apply a flexible change management solution to the deployment and production phases


3.User Change Management
[Strategy 3] Promote user change management to stabilize ITSM processes


4.Meet delivery deadlines
[Strategy 4] Leverage in-house consulting capabilities for thorough analysis and implementation


5.Lay the groundwork for future advancements
[Strategy 5] Post-maturity diagnostic services to prepare for future advancements

Strategy 1) Establish a sustainable IT operation process

Iterative, self-directed design

” For proactive process improvement and certification in the future.
TFT iteratively and self-directed the design of this project “

– ITSM Prototype Workshop
– Feedback on enhancements

– Awareness/Benchmark
– ITSM Logical Process Design

– ITSM System Process Design
– Design/Apply Workflows

Apply E.R.R.C analysis to establish sustainable ITSM operational processes

” E.R.R.C Modeling “


Eliminate service bottlenecks


Procedures, Duplicates/Inputs, Managed Elements,
Minimize reorganization


Standardize and automate input/management

Get started (Create)

Consolidate similar procedures

Strategy 2) ITSM solution with flexible change management in the operation phase

The need for flexible solution change management

The ultimate goal of ITSM is not a one-time deployment, but rather an ongoing effort to ensure that
Continuous improvement efforts and incorporating changes into the system!

Apply E.R.R.C analysis to establish sustainable ITSM operational processes

Strategy 3) Thorough change management plan to stabilize the ITSM process

Benchmarking best practices with domestic networks

Criteria for selecting benchmarks

Blue Chip ‘ Global Leading ‘

– Excellence in management metrics such as profitability, efficiency, etc.
– Business size, including assets

Relevance ‘ Relevance ‘

– Similar Industries

Criteria for selecting benchmarks

Domestic Public/Private Success Stories

Korea Scholarship Foundation / Incheon Port Authority / Hanwha Group / KT

Criteria for selecting benchmarks

On-Site Benchmarking

Off -Site Benchmarking

Change management training and campaigns

Training (ITSM Simulation Training)

Key Activities

– Self-training by groups, ITSM Simulation to enhance internal competencies
Training, Process Training, and ITSM Package Training.
– Support for 4 people to achieve ITIL Certification

Promote customers and members

Key Activities

– Conduct outreach to internal and external users
– Support for campaign tools (E-DM, mousepads, placards)