e-gene™ itom overview

We will be a leader in Service Management Enterprise Solutions.

(IT Outsourcing Management)

E-GENE™ ITOM solution is a specialized solution that effectively and systematically manages the entire lifecycle of IT maintenance services (ITO) from contract to performance management based on ITIL, the best practice of IT service management.ITOM prevents service degradation and service disconnection and supports continuous quality improvement even if IT assets change or maintenance service providers change every year.

Maintenance Asset Management

Wealth Management
Asset organization and history
Manage maintenance information
Linkage to related systems such as ERP and EA

Maintenance quality control

Manage multiple SLAs for multiple IT outsourcers
Manage Service Groups and Services
Manage KPIs (common and unique metrics by service)

Manage maintenance reporting

Create daily, weekly, and monthly maintenance checklists and reports
Automatically generate asset-specific checklists
Manage work/change plans and deliverable reports
Manage Fault Reports

Maintenance contracts and
Business Management

Maintenance Contract Information Management
Manage maintenance contractors
Maintenance Performance Management

Maintenance Performance Management

Managing service requests
Fault and issue management
Inspection Management
Automated notifications (schedule, assignee)

Environment Management

Account Management, Permissions Management, Settings Management
Workgroup Management, Asset Group Management
Manage checkout lines