ITSM success factors
We will be a leader in Service Management Enterprise Solutions.
Key considerations for ITSM technology
1
Processes
A realistically viable
You should have a processin place.
2
Solution
To the point of deployment and production
I need a considered solution?
3
People
For ITSM to take hold
User change management?
4
Quality
As It’s Built
Stem quality is assured
Shouldn’t it be?
5
Scalability
After this project, how can we strengthen integration when adding IT governance in the future?
Key considerations for ITSM technology
Building a successful system
1. select Products
– Workflow-Based ITSM Retention
– Have a package-based service level management engine
– Has a Flash-based Dashboard engine
– Have a localized web user UI
– Korea’s only built-in CMMI perspective application management function
IT Development Task Management / Labor (TimeSheet) Management / Development Scale (FP) Management
2. flexibility
– Add or change processes and metrics with drag-and-drop edits
– Not just measuring the defined metrics from a customer service perspective,
Multiple views to measure performance, even from a departmental or organizational perspective
3. Manpower
– ITSM brings in consultant specializing in IT Governance
– Largest ITSM consulting/implementation experience in Korea
4. scalability
– Free additional licenses as users grow
– Additional licenses are provided free of charge when increasing the number of outsourced systems
5. Effectiveness
– ITSM itself within the development center through technology transfer during the construction period
ITSM license for expansion of outsourced management system with operational capability Free
6. maintenance
– Prepare for rapid maintenance response Minimize maintenance costs
