E-GENE™ SLM Overview

We will be a leader in Service Management Enterprise Solutions.

Business goals and cost savings
Provide the best service possible

Today, the importance of service management is constantly being emphasized, but there are many challenges in delivering exceptional service in relation to business goals and objectives and ongoing costs.EsteeGee’s E-GENE™ SLM solution is a powerful web-based solution that supports the service delivery management process, helping you deliver the best possible service to meet business goals and objectives and reduce costs.

Service Management's
Provide a clear answer

Shows the current service level status.
It shows the performance of our organization’s IT operations and the actual situation.
Shows how much it will cost.

Three Value Framework

Service Catalog

Customizable service catalog templates based on the size and type of your business
Deploying a service catalog with initial diagnostics
Customize your catalog to meet your business services goals

Service Level Management (SLM)

Support the SLA process by establishing SLAs between customers and service providers.
Apply industry-standard metrics (KPIs) with predefined KPIs
Deliver personalized data and dashboards based on user perspectives
Provide management of SLAs, OLAs, and UCs and provide service performance management
Full support for ITIL v3-based service improvement activities (CSI)

Finance Management

Provide an organized management UI for information system configuration information
Maintain consistency with other system asset information

Templeates & Packages

Built-in, out-of-the-box templates available with a single click
Built-in domestic and international industry standard catalog templates and over 100 standard KPIs

Align with ITIL v3, COBIT
ISO / IEC 20000 and IT BSC

Evolve to best practices such as ITIL v3, COBIT, ISO/IEC 20000, etc.
Enables Plan, Do, Check, Act (PDCA) activities, the IT service operations lifecycle