We will be a leader in Service Management Enterprise Solutions.

Provide a service catalog template

  • Service catalog management begins by selecting the service closest to your business environment.
  • Additional changelogs can be customized within the package without sourcing.

Workflow Map features

  • Create KPIs in the web UI without sourcing with a variety of metrics
  • Start measuring metrics as soon as you create a KPI

Service catalog delivery capabilities

  • Provide CMDB registered service catalog CI information as a service definition
  • Provides a separate PDF document and eliminates separate paperwork for service catalogs

Service level inquiries in different views

  • Provides service level inquiry by customer/department
  • Provides various types of lookups, including list/card views

Flash dashboard support

  • Ability to create and manage Flash-based dynamic dashboards
  • Highly reusable and productive

Service Improvement Activities (CSL) capabilities

  • Supports ITIL V3.0-based service improvement activities / Supports expanded linkage with other systems (ITSM)
  • Supports pre- and post-improvement activity processes / Provides extended process and workflow capabilities

Software requirements

  • JDK 5.0 or later
  • Oracle 9i and later
  • Apache Web Server 1.3.9 or later
  • Tomcat / Jeus / Weblogic / Websphere support
  • IE 6.0 or later