E-GENE™ ITSM Overview

We will be a leader in Service Management Enterprise Solutions.

User support and IT operations
The best solution for streamlining

Striking the right balance between the increasingly complex demands of service improvement and the stability of information systems, while continuing to deliver dramatic improvements in IT service quality and enhanced customer satisfaction, is very challenging. However, the internalization of standard processes through our E-GENE™ ITSM solution, which is based on ITIL V3, the best practice for IT services, and meets the requirements of the ISO/IEC 20000 standard, is a miracle that makes this possible.

Modernize your ITSM
Provide a clear answer

One of the biggest reasons why organizations face the need to modernize their ITSM systems is that their existing ITSM systems only capture best practices and are not flexible enough to respond to changes in the environment. Boasting the knowledge and experience of the country’s top experts, environmental adaptability to capture common business tasks, and a user-friendly intuitive system UI, the E-GENE™ Service Management solution provides the means to effectively overcome these challenges.

Three Value Framework

IT Service Request Portal

Organize different types of user service requests (Service Request Catalog)
Get a web-portal-based single point of contact (SPOC) for user support
User-friendly, intuitive interface

IT Service Request Portal

Apply optimized IT processes based on international standards when implementing
Reimagine IT’s internal operations management processes from a user perspective
Accelerate IT management processes and system change needs

IT Service Request Portal

Provide an organized management UI for information system configuration information
Maintain consistency with other system asset information

Pre-embedded ITIL v3

Adaptable, 100% web-based Form Designer and flexible workflows within universal standard process templates that meet the requirements of ITIL v3, the IT service management best practice for service support areas, and ISO/IEC 20000, the international standard in this area, enable quick adaptation to process changes.

Align with ITIL v3, COBIT
ISO/IEC 20000 etc

Evolve to best practices such as ITIL v3, COBIT, ISO/IEC 20000, etc.

Enables Plan, Do, Check, Act (PDCA) activities, the IT service operations lifecycle