We will be a leader in Service Management Enterprise Solutions.
Communication between IT and business
Until now, there has been a miscommunication between IT service providers and customers when talking about services. This was due to different perspectives on interpreting the service and different languages for communicating.
In other words, there was a lack of clear definition and agreement on services, and the services that were defined were not expressed in language that could be understood by each other.
However, in today’s complex business and IT environments, it’s not easy to showcase your IT services to the customers you serve. So, a service catalog lists the services offered by a service provider or an enterprise’s internal IT department based on best practices, and shows the goals for each service.
It plays a key role in communicating between IT and the business. It also supports a workflow-based lifecycle for service improvements driven by business service strategies and manages the status history of these changes.
We package the results of our accumulated know-how and continuous research into out-of-the-box templates that companies can use immediately by categorizing them by industry sector.
Predefined service catalogs, SLAs, and BSCs for IT, IDC, telecom, manufacturing, and financial companies.
Service Level Management starts by selecting the service catalog that is closest to your business environment from the service catalog templates.
Supplement service information and pricing for services provided in the service catalog with detailed metrics for service level measurement.
All of this can be done quickly and easily through package customization without any source coding.
Service Agreement Tool
The emergence of digital service catalogs can overcome the traditional gap between customer and provider perspectives on services and the difficulty of negotiation.
Above all, the productization of services through service catalogs will provide customers with more organized and improved services, and service providers will be able to strategically position their organizations, while strengthening their process capabilities, reducing costs, and increasing productivity.
Align with ITIL v3, COBIT
ISO / IEC 20000 and IT BSC
With our solution, organizations can reach the specifications recommended by international standards (Best Practices) such as ITIL v3, COBIT, ISO20000, and IT BSC.
Service Delivery Management solution enables PDCA (Plan, D o, Check, Act) activity, which is the IT service operation lifecycle.