E-GI ITSM Implementation Strategy
We will be a leader in Service Management Enterprise Solutions.
Considerations for your execution strategy
P3TF Strategy
| Key Areas | Critical Success Factors (CSFs) | Top 5 Driving Strategies |
|---|---|---|
|
Process |
1.Internalize the process |
[Strategy 1] Establish sustainable IT operations processes |
|
Product |
2.Build a flexible system |
[Strategy 2] Apply a flexible change management solution to the deployment and production phases |
|
People |
3.User Change Management |
[Strategy 3] Promote user change management to stabilize ITSM processes |
|
Time |
4.Meet delivery deadlines |
[Strategy 4] Leverage in-house consulting capabilities for thorough analysis and implementation |
|
Future |
5.Lay the groundwork for future advancements |
[Strategy 5] Post-maturity diagnostic services to prepare for future advancements |
Strategy 1) Establish a sustainable IT operation process
Iterative, self-directed design
TFT iteratively and self-directed the design of this project “
– ITSM Prototype Workshop
– Feedback on enhancements
– Awareness/Benchmark
– ITSM Logical Process Design
– ITSM System Process Design
– Design/Apply Workflows
Apply E.R.R.C analysis to establish sustainable ITSM operational processes
Eliminate
Eliminate service bottlenecks
Reduce
Procedures, Duplicates/Inputs, Managed Elements,
Minimize reorganization
Raise
Standardize and automate input/management
Get started (Create)
Consolidate similar procedures
Strategy 2) ITSM solution with flexible change management in the operation phase
The need for flexible solution change management
The ultimate goal of ITSM is not a one-time deployment, but rather an ongoing effort to ensure that
Continuous improvement efforts and incorporating changes into the system!
Apply E.R.R.C analysis to establish sustainable ITSM operational processes
Strategy 3) Thorough change management plan to stabilize the ITSM process
Benchmarking best practices with domestic networks
Criteria for selecting benchmarks
Blue Chip ‘ Global Leading ‘
– Excellence in management metrics such as profitability, efficiency, etc.
– Business size, including assets
Relevance ‘ Relevance ‘
– Similar Industries
Criteria for selecting benchmarks
Domestic Public/Private Success Stories
Korea Scholarship Foundation / Incheon Port Authority / Hanwha Group / KT
Criteria for selecting benchmarks
On-Site Benchmarking
Off -Site Benchmarking
Change management training and campaigns
Training (ITSM Simulation Training)
Key Activities
– Self-training by groups, ITSM Simulation to enhance internal competencies
Training, Process Training, and ITSM Package Training.
– Support for 4 people to achieve ITIL Certification
Promote customers and members
Key Activities
– Conduct outreach to internal and external users
– Support for campaign tools (E-DM, mousepads, placards)
