e-gene™ itom overview
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ITOM
(IT Outsourcing Management)
E-GENE™ ITOM solution is a specialized solution that effectively and systematically manages the entire lifecycle of IT maintenance services (ITO) from contract to performance management based on ITIL, the best practice of IT service management.ITOM prevents service degradation and service disconnection and supports continuous quality improvement even if IT assets change or maintenance service providers change every year.
Maintenance Asset Management
Wealth Management
Asset organization and history
Manage maintenance information
Linkage to related systems such as ERP and EA
Maintenance quality control
Manage multiple SLAs for multiple IT outsourcers
Manage Service Groups and Services
Manage KPIs (common and unique metrics by service)
Manage maintenance reporting
Create daily, weekly, and monthly maintenance checklists and reports
Automatically generate asset-specific checklists
Manage work/change plans and deliverable reports
Manage Fault Reports
Maintenance contracts and
Business Management
Maintenance Contract Information Management
Manage maintenance contractors
Maintenance Performance Management
Maintenance Performance Management
Managing service requests
Fault and issue management
Inspection Management
Automated notifications (schedule, assignee)
Environment Management
Account Management, Permissions Management, Settings Management
Workgroup Management, Asset Group Management
Manage checkout lines
