E-GENE™ BSC
We will be a leader in Service Management Enterprise Solutions.
In a cloud environment, customers have a single point of contact for service requests, progress, and results.
Practitioners respond immediately to customer requests through the cloud DB Center, and executives monitor the operation status and service level of the SR management system to promote strategic utilization and improve service competitiveness.
E-GENE™ Smart Center Workflow
BSC Service Catalog
E-GENE™ Smart Center- Service Scope & Benefits
STEP 01. Service Scope & Benefits - Smart Center for Educational Institutions
Does my school need an E-GENE™ Smart Center?
” E-GENE™ Smart Center is a school administrative support system for students, professors, general external customers, and support departments, where all administrative and requests can be applied, received, and supported quickly and effectively on campus, at home, and off-site at any time.
When processes get smarter, campuses get smarter “
Business Benefits
1
Campus
All relevant
Consolidate requests into a single service
Desk-focused, easy, and
Smart, fast intake processing
Build an academic administration system
2
School Environment
You can customize the student and
Freedom for professors and staff
You can use the
Reconfigure as a system
3
Services
In a cloud environment, you can always use the
and is available 24/7
4
Cost
In a cloud environment, the soft
Additional costs related to wear and hardware,
Upgrades, maintenance costs
Never happens
STEP 02. Service Scope & Benefits - Smart Center for Hospitals
Does your hospital need an E-GENE™ Smart Center?
” Time spent in the hospital affects the health and lives of those who come through the doors.
The E-GENE™ Smart Center saves patients time and improves quality care,
Providing doctors and hospital staff with efficient and smart patient care and hospital business systems.”
Business Benefits
1
Administration
Receiving patients
Appointments and other hospital-related
Consolidate administrative tasks into a single Service
Handle intakes at the desk
2
连接
Doctors, nurses, not just patients,
Hospital staff can work anywhere, anytime
Conveniently accessible
System
3
Services
In a cloud environment, you can always use the
and is available 24/7
4
Cost
In a cloud environment, the soft
Additional costs related to wear and hardware,
Upgrades, maintenance costs
Never happens
STEP 03. Service Scope & Benefits - Smart Center for Retail and Franchise
World Class E-GENE™ Smart Center Customer Support Services
” The measure of success for a great retail and franchise business is how quickly and impressively they serve their customers.
E-GENE™ Smart Center creates the best World Class service for our customers.”
Business Benefits
1
Integrated monitoring
The
The customer support process in your shop is called
Unify and monitor in one
This is why customer satisfaction is
You can manage and oversee it yourself,
Faster, more emotional service
Can be delivered
2
SLM
In the E-GENE™ Smart Center
Support your customers with powerful SLM features
The current level of the process and the
Manage resources for each location
Operate effectively
3
Services
In a cloud environment, you can always use the
and is available 24/7
4
Cost
In a cloud environment, the soft
Additional costs related to wear and hardware,
Upgrades, maintenance costs
Never happens
