FEATURE
We will be a leader in Service Management Enterprise Solutions.
E-GENE™ Configuration Management for ITSM 2.5, which combines ITIL best practices with STG’s service management know-how, provides accurate information infrastructure-based information throughout the entire life cycle of IT asset management (purchase/adoption/installation/operation/management/disposal) to ensure that IT service management processes operate effectively.
IT assets and configurations
Build a unified management foundation for
E-GENE™ Configuration Management for ITSM 2.5 makes it easy to understand how IT assets support the business with Relationship information for each IT asset.
This will ultimately help you better respond to your department’s IT improvement needs.
In addition, it has become very important to provide IT assets and IT service configuration information in an integrated manner in IT service management. In order to effectively respond to the needs of all customers, it is necessary to establish a comprehensive integrated database of tangible and intangible IT assets, and it is possible to establish an IT service management system that can provide the desired service at the appropriate level based on an accurate understanding of customer requirements.
Based on the entire IT lifecycle
Provide IT asset information
E-GENE™ Configuration Management for ITSM 2.5 provides standard APIs that can easily integrate IT asset and service configuration information scattered in various sources within an organization into a single database system, and the ability to track status changes in the entire lifecycle of IT assets from purchase, receipt, installation, subsequent operation and management, and disposal, enabling effective ITSM solution deployment in a relatively short period of time.
E-GENE™ Configuration Management for ITSM 2.5 supports true process-based IT asset management by utilizing the built-in workflow engine to support the effective implementation of service delivery processes such as procurement management processes.
E-GENE™ Configuration Management for ITSM 2.5 effectively addresses these challenges by providing the ability to notify the person in charge according to the contract renewal schedule based on the contract information in the IT asset, as well as basic information through contract history inquiry by IT asset and vendor.
IT Asset Linkage Information
Implementation
E-GENE™ Configuration Management for ITSM 2.5 makes it easy to understand how IT assets are supporting the business with Relationship information for each IT asset.
This will ultimately help you better respond to your department’s IT improvement needs.
Onsite IT Helpdesk
Improve workplace productivity
E-GENE™ Configuration Management for ITSM 2.5 supports viewing each asset from various perspectives such as each use/management department, H/W, S/W category, and introduction period, and provides various statistical reports on the operation status.
This allows organizations to fully enjoy the benefits of integrated IT asset management, and asset statistics and status reports can be converted to PDF or Excel for your convenience.
Key Features
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Manage IT asset information registration
– Common/Basic/Administrative/Financial/Property, etc. -
Get asset information
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Edit asset information
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Manage asset relationship information
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Asset information approval process
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Manage asset health
Major Functions
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Manage asset change history
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Asset failure history information
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Convert asset information (DB2DB, Excel, PDF, etc.)
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IT asset statistics and reports (Excel, PDF, etc.)
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Basic Asset Classification / Code Management
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Manage users and permissions
