E-GENE™ ITSM Overview
We will be a leader in Service Management Enterprise Solutions.
User support and IT operations
The best solution for streamlining
Striking the right balance between the increasingly complex demands of service improvement and the stability of information systems, while continuing to deliver dramatic improvements in IT service quality and enhanced customer satisfaction, is very challenging. However, the internalization of standard processes through our E-GENE™ ITSM solution, which is based on ITIL V3, the best practice for IT services, and meets the requirements of the ISO/IEC 20000 standard, is a miracle that makes this possible.
Modernize your ITSM
Provide a clear answer
Three Value Framework
IT Service Request Portal
Organize different types of user service requests (Service Request Catalog)
Get a web-portal-based single point of contact (SPOC) for user support
User-friendly, intuitive interface
IT Service Request Portal
Apply optimized IT processes based on international standards when implementing
Reimagine IT’s internal operations management processes from a user perspective
Accelerate IT management processes and system change needs
IT Service Request Portal
Provide an organized management UI for information system configuration information
Maintain consistency with other system asset information
Pre-embedded ITIL v3
Process
Adaptable, 100% web-based Form Designer and flexible workflows within universal standard process templates that meet the requirements of ITIL v3, the IT service management best practice for service support areas, and ISO/IEC 20000, the international standard in this area, enable quick adaptation to process changes.
Align with ITIL v3, COBIT
ISO/IEC 20000 etc
Evolve to best practices such as ITIL v3, COBIT, ISO/IEC 20000, etc.
Enables Plan, Do, Check, Act (PDCA) activities, the IT service operations lifecycle
