FEATURE
We will be a leader in Service Management Enterprise Solutions.
Service Request Portal
- Service announcements and User Self-Help Service using the bulletin board feature
- Unified user request registration and intake management
Workflow Map features
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Provide an intuitive web UI that shows the status of your work as it’s processed step by step
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Autogeneration based on Activity flows defined in the Process Management Console
Process Management Console
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Provide IT operations management process templates that meet ITIL v3 requirements
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Leverage the WYSIWYG-based Form Designer for easy customization
Foundation Management
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100% web-based and easy to use ITSM system admin screensProvides user/workgroup/organization/privilege management and menu management functions
Service management statistics and reports from different perspectives
- Provide processing status statistics and services by customer/department/component
- Automated conversion of processing statistics and reports to Excel and PDF
Timesheet (Manpower Management)
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Manage IT operations management work status records by person in charge
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Provides a foundation for manpower management in the context of IT governance
Managing the Knowledge Base
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Register and manage various IT operations knowledge
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Provide knowledge search service based on keyword search
Notification & System Interface
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Short Message, e-Mail, SMS, NMS, APM, DBM solutions, etc. 3rd.
Provides a standard API and management UI for connecting Party solutions
Flash Dashboard with Rich Internet Application (RIA)
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Ability to create and manage dynamic dashboards in Flash
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Ensure high productivity and reusability
Software requirements
- Java VM 5.0 or later
- Oracle 10G, MS-SQL 2003 or later
- Apache Web Server 1.3.9 or later
- Tomcat / Jeus / Weblogic / Websphere support
- IE 7.0 or later
