FEATURE
We will be a leader in Service Management Enterprise Solutions.
Provide a service catalog template
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Service catalog management begins by selecting the service closest to your business environment.
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Additional changelogs can be customized within the package without sourcing.
Workflow Map features
- Create KPIs in the web UI without sourcing with a variety of metrics
- Start measuring metrics as soon as you create a KPI
Service catalog delivery capabilities
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Provide CMDB registered service catalog CI information as a service definition
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Provides a separate PDF document and eliminates separate paperwork for service catalogs
Service level inquiries in different views
- Provides service level inquiry by customer/department
- Provides various types of lookups, including list/card views
Flash dashboard support
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Ability to create and manage Flash-based dynamic dashboards
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Highly reusable and productive
Service Improvement Activities (CSL) capabilities
- Supports ITIL V3.0-based service improvement activities / Supports expanded linkage with other systems (ITSM)
- Supports pre- and post-improvement activity processes / Provides extended process and workflow capabilities
Software requirements
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JDK 5.0 or later
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Oracle 9i and later
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Apache Web Server 1.3.9 or later
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Tomcat / Jeus / Weblogic / Websphere support
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IE 6.0 or later
