[Finance] Nonghyup Information System ITSM System Establishment

[Finance] Nonghyup Information System ITSM System Establishment

Customer : Nonghyup Information System
Project period : 2012.04.01 ~ 2012.12.14 (8.5 months)

Nonghyup Information System was established in 2006 as an IT company wholly owned by Nonghyup Central Association to effectively support the informatization business of all Nonghyup affiliates, and has been providing IT services to various clients in the financial, economic, and public sectors.
Since then, as the pressure on each customer to upgrade the quality of IT services and secure specialized capabilities has gradually increased, such as the legislation of the separation of the credit and economic businesses of the Korea Agricultural Central Bank in 2011 and the conclusion of IT outsourcing based on service level agreements, this project has been promoted to prepare a systematic response to this.
Nonghyup Information System conducted preliminary consulting such as standardizing IT service management processes and establishing cost models, and established a multi-tenancy-based IT service management system to effectively apply the standard processes established for various customers in the financial, economic, and public sectors.
Based on this, the company obtained the ISO 20000 international standard certification, improving its internal and external credibility and competitiveness, laying the foundation for improving existing customer relationships and continuously creating new customers and businesses.

ITSM and ISO 20000 Certification Consulting
– Establish IT operating systems and standard processes
– Identify ways to connect and integrate with existing systems
– Change Management for Internalizing and Professionalizing IT Service Management
– International standards-based ISO 20000 certification guide and certification audit support

Building an ITSM System
– Implement service desk, failure, issue, app change, infrastructure change, deployment management, configuration management processes
– Organize infrastructure and program information in the CMDB to understand service operations by information resource
– Implemented service level management to systematically monitor service levels for each customer and manage their history
– Monitoring tools, geometry management systems, and integration with existing operational systems to automate process operations

Build an IT service portal and dashboard
– Implemented IT service request portal for all Nonghyup affiliate users and IT service business portal for Nonghyup Information System system operators
– Comprehensive status reports on IT services, including new requests and failures, status, and notifications.
– Various statistics and reports based on the operational status of each customer affiliate, department, and process
– Provide a dashboard of IT service operations monitoring needs metrics